Frederick Air, Inc Blog
Our January Exceptional Customer of the Month is Vickey Toms in Frederick. We installed Ductless Mini-split systems in her home. A few days later, she was suddenly without heat. Our on-call technician came over and quickly got the system back online. A whole new system is a large investment and it would have been completely understandable for Ms. Toms to be frustrated with us. But, she was so gracious and understanding despite being without heat for those hours. We can't express how grateful we are when our customers are so nice. This month's Exceptional Customer will get a $50 gift card to Pretzel & Pizza Creations!
Why is my Utility Bill so High?
Steve Schmidt | January 23, 2017
We're looking for a well-organized, detail oriented individual with excellent communication skills to take the position of Customer Service Representative. Is it you?
Our December Exceptional Customer of the Month is Ann Knill from Spring Ridge. Earlier this month, we had to reschedule her maintenance appointment due to a last minute family emergency for our technician. She was so gracious and understanding. We know how valuable your time is and we appreciate it when a customer is so willing to work with us.
Regular HVAC maintenance service is recommended for all makes and models of units, and this is a type of tune-up service that is designed to help you keep your system operating well for months to come. In fact, you can enjoy several key benefits when you schedule annual maintenance service on your HVAC system.
Our November Exceptional Customer of the Month is Mary Johnson from Frederick, MD. Her system had a malfunction and it took a bunch of effort by our staff to properly diagnose and fix the problem. Throughout the entire process, she was gracious and understanding. In fact, she was nominated twice, that's how incredibly nice she was!
There’s a new world out there and it’s called “Flat Rate”. The people that are my age will remember the days when a repairman would come to your home or business, or you would bring your car into a garage and pay an amount for each hour the mechanic spent finding out what the problem was and fixing it and; paying the cost of materials plus some markup calculated in some mysterious and “super-secret” fashion. Those days are gone! The automotive industry paved the way for most forward thinking service companies to charge a fair price for a repair, every time.
We started an "Exceptional Customer of the Month" to recognize the wonderful people that we serve. Come see who was picked for October!
The winter season can be challenging for a number of reasons. Falling sleet and snow turn once hospitable roads into hazardous obstacle courses, increasing the odds of an accident and making driving difficult and downright scary. The colder temperatures mean loading on the layers before even leaving the house, making everything from going to the mailbox to heading out to work more of a hassle.
If you own an air conditioning system that contains refrigerant known as R-22; there are big changes coming rapidly. The laws governing its production have had an ever increasing effect on your choices in the event that you need to add or replace refrigerant in your system. Simply stated, new production of R-22 has come to an end and the existing supply of R-22 is in short supply and getting shorter with each passing day. As a result, the cost of the remaining R-22 is skyrocketing out of control. The price of R-22 is literally increasing weekly if not daily. This situation has forced Frederick Air to make some choices and form a policy concerning the addition and replacement of refrigerant for our customers with systems that contain R-22.
Frederick Air, Inc
3 King Avenue
Frederick, MD 21701
Phone: (301) 663-0300
Business Hours: 8:00am to 5:00pm
Evening and Weekends Available by Appointment
Need a Service Call or New System Installation?
We want to make it affordable and easy to have your HVAC equipment serviced or repaired. Should you need a new AC installation or a new heater, we'll work with you to stay within your budget.
Our knowledgeable staff is ready with the latest information about programs that you can take advantage of to save you money on new heating and cooling equipment for your home.
Call us today to discuss our flexible financing options. Keep your system running in tip-top condition and stay cool and comfortable all year long.
Be sure to print out our Internet coupons where you can find money-saving discounts on products and services.
24 Hour Service
Our friendly technicians are available 24 hours a day for your emergency service needs. Simply give Frederick Air, Inc a call, day or night, and let one of our technicians help you with your problem. We are always here to assist you.